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The Marketing org chart is broken: Why you might not need a CMO (or a 10-person team)
AI hasn’t just changed the tools. It has changed the structure of modern marketing teams. In 2025, you may not need a full-time CMO or a 10-person team. This blog breaks down which roles are being replaced, reshaped, or rising in value, and what smart companies are doing instead. Leaner teams. Smarter tools. More impact

Dwayne Birtles
Apr 234 min read
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AI vs. Human Empathy: Why emotional intelligence in business is changing forever
AI is surpassing human emotional intelligence in business, enhancing customer service, marketing, and retention like never before.

Dwayne Birtles
Mar 68 min read
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AI in Business – The dirty word for some, the competitive edge for others?
AI isn’t coming, it’s already here. Businesses using AI see higher conversions, fewer cancellations, and better CX. Is yours?

Dwayne Birtles
Feb 255 min read
66 views
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From Guesswork to Growth: The CEO’s guide to truly knowing your customer
From Guesswork to Growth: The CEO’s guide to truly knowing your customer. Why deep customer insights is essential for competitiv advantage.

Dwayne Birtles
Dec 5, 20244 min read
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Black Friday Travel Deals 2024: What customers gain and businesses risk
Black Friday deals offer huge savings, but what's the real cost for businesses? Discover the balance between customer gains and profit

Dwayne Birtles
Nov 29, 20243 min read
98 views
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I don't have time for a business case - Starting on the back foot
Quick and easy one page business case to support accelerating projects and prioritising business resources

Dwayne Birtles
Nov 14, 20244 min read
67 views
1 comment


In-house Marketing, Agency and Hybrid Models - One size does not fit all
As we near the end of the year, many businesses will already be looking ahead to Half Two, Financial Year 2025 and setting priorities for...

Dwayne Birtles
Nov 6, 20247 min read
106 views
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The MarTech Conundrum - All the bells and whistles, however no full band to play the instruments
While MarTech platforms promise high powered solutions capable of transforming marketing, implementing these tools can prove challenging.

Dwayne Birtles
Oct 29, 20244 min read
80 views
1 comment


What is a Fractional Chief Marketing Officer (CMO) and why does your business need one?
As businesses grow and evolve, they often find themselves needing high level marketing expertise but may not be in a position to hire a...

Dwayne Birtles
Oct 14, 20243 min read
112 views
1 comment
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